Complaints Procedure

In the unlikely event that you have a complaint, please notify the Duty Manager immediately and we will endeavour to assist.

If you remain dissatisfied on your return home we ask that you write to our Customer Services team within 7 days of returning from your visit to allow your complaint to be investigated properly.

If you do not give us an opportunity to resolve any problem onsite by reporting it to the Duty Manager, then we may not be able to deal positively with any complaint contact